Call Center Location Trend Report 2019
June 3, 2019
By King R. White, CEO, Site Selection Group, LLC
Introduction
As companies seek to find the optimal location for their call center operations, understanding historic growth trends can help to develop onshore, nearshore and offshore location strategies. In 2018, Site Selection Group identified 310 new and expanding call center projects that created 145,847 jobs as well as 107 call center projects involving 21,966 jobs that were downsizing or closing their facilities. By analyzing this data, Site Selection Group has identified regional locatio...
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