Innovative customer experience and tech support provider to invest $4 million in Athens facility
Athens-Clark County, GA — Governor Nathan Deal announced that Voxpro, an innovative customer experience and tech support provider, will create more than 500 jobs and invest $4 million in a new Center of Excellence in Athens-Clarke County by 2020.
“Georgia offers a wealth of resources for an innovative company like Voxpro to grow its business,” said Deal. “Georgia’s top-ranked business climate and highly skilled workforce is critical to attracting international business. We established a strong relationship with Voxpro leadership in Ireland and look forward to the company’s continued investment in Georgia.”
Headquartered in Cork, Ireland, Voxpro employs more than 1,700 people worldwide and delivers customer support experiences in more than 32 countries. Voxpro’s clients include Google, Airbnb and Nest.
“Voxpro partners with clients that are changing the world. Our success is built on delivering beautiful customer experiences and it’s our people and our culture that provide that point of difference. We know we’ve found those people in Athens,” said Voxpro co-founder and CEO Dan Kiely. “North America is a critical part of our growth strategy, and we are excited to establish our latest Center of Excellence in Athens-Clarke County. We’ve had a great welcome from the local community, and we’re delighted to be partnering with Gov. Deal and the Georgia Department of Economic Development on our latest expansion.”
Voxpro provides a range of business services, such as multilingual customer experience and technical support solutions, trust and safety monitoring, social media management and product insight. The company works with clients from innovative tech startups to global giants, helping them scale internationally and deliver a high quality customer experience with every interaction.
“Voxpro’s creation of 500 new jobs is exciting news for Athens and another example that our downtown is a destination for innovation and creativity,” said Mayor of Athens-Clarke County Nancy Denson. “Partnerships with the Georgia Department of Economic Development, the governor, educational resources and the business community allowed our Economic Development Department to demonstrate to Voxpro that Athens has a business environment conducive to accelerated growth. Voxpro’s core values align perfectly with the vibrant and innovative atmosphere we have here in the Classic City, and we are proud to have them call Athens home.”
“As Ireland’s leading international provider of customer experience and technical support to some of the world’s most exciting and innovative tech companies, we provide a premium support service and we’re thrilled to be establishing our second U.S. Center of Excellence here in Athens-Clarke County,” said Voxpro U.S. General Manager Jon Ward.
Georgia Department of Economic Development (GDEcD) project manager Nikki Yu represented the Global Commerce division in partnership with the Athens-Clarke County Economic Development Department, the Georgia Department of Labor, Georgia Quick Start, the University of Georgia Department of Economic Development and Georgia Power.
“We are excited that Voxpro has chosen Athens-Clarke County to grow their business,” said GDEcD Commissioner Chris Carr. “Not only will they be in great hands with our economic development partners in the region, they will be able to tap into a talent pool from the local university and technical college systems that will fuel their innovative approach to business, a perfect fit for all.”
Voxpro’s international and domestic partners include tech companies such as Google, Airbnb and Nest. Established 20 years ago by co-founders Linda and Dan Kiely, Voxpro operates three facilities in Cork, Ireland, and has offices in Dublin, San Francisco and Folsom, Calif.